Supported multiple offices, supervisors, and clerical staff in processing purchase orders, invoices weekly, process, and investigate claims.Processed and submitted executive expense reports, coordinated space, performed office organization tasks and maintained paper and electronic files. Oversaw all administrative tasks while implementing new policies and procedures for running day-to-day operations smoothly. Grew patient census from 700 to 1000 and increased margins within few days of hire. Created a revolutionary business development plan that propelled practice growth.Eliminated risk of unpaid patients bills by effectively collecting patients’ balance. Turned around failing and loss-making unit into the profit-making unit within few months of hire.Prepared job descriptions, drafted and reviewed applications, interviewed and hired Receptionist, CNAs, LPNs, RNs, and conducted assessments before hiring, performed background checks.Ensured monthly revenue goals of doctors are achieved by rescheduling appointments and filling the available spots. Effectively communicate with patients, doctors, and patient representatives while adhering to HIPAA. Provided administrative leadership to the practice specialized in Women’s Health and Wellness overseeing medical records of over 1500 patients while maintaining strict patient confidentiality. Planned and orchestrated work to ensure the senior executives’ priorities are met, organizational goals are achieved, and best practices are upheld.

Functioned as a liaison to facilitate communication between upper management and employees.Streamlined internal processes to support senior executives companywide while collaborating with internal and external stakeholders to expedite workflow.Managed senior executives’ travel arrangements, including hotel booking, transportation, and meal coordination.Provided administrative support to HR director in recruiting, formatting documents, and employee surveys.Optimized CEO’s time by reading, researching, and routing all email correspondence, drafting letters, creating presentations and documentation, collecting, and analyzing information, and initiating telecommunications.

Oversaw a broad variety of administrative tasks including managing an extremely active calendar of appointments, composing, and sending correspondence on the CEO’s behalf, scheduling appointments, and following up on various tasks to ensure deadlines are being met.

Informed new hires about compensation and other benefits, work scheduling and conditions, leave and vacation policies, and company policies and procedures while delivering ongoing training.

Wrote personnel and procedure manuals, processed performance evaluations, assisted in investigations of alleged misconduct and other complaints, and assisted in corrective action and terminations.

Drafted and reviewed policies, and legal documents.

Answered multiple incoming telephone lines, directed inquiries appropriately, and resolved conflicts with courtesy.

Significantly improved efficiency, cost-effectiveness, and productivity by establishing standard workflows. Managed company’s websites and direct mail program. Planned client meetings, made travel arrangements, accurately prepared, and maintained files and records in the company database, submitted monthly expense reports, and managed day-to-day data entry and Word processing. Provided administrative support to key executives of HR, compliance, accounting, and finance department within a busy office.

Free resume templates